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- 精华
- 0
- 积分
- 800
- 经验
- 800 点
- 威望
- 79 点
- 金钱
- 79 ￥
- 魅力
- 79
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og cr题 求教 110
110.Gorrectlymeasuringtheproductivityofserviceworkersiscomplex.Consider,forexample,postalworkers:they
areoftensaidtobemoreproductiveifmorelettersaredeliveredperpostalworker.Butisthisreallytrue?What
ifmorelettersarelostordelayedperworkeratthesametimethatmorearedelivered?
Theobjectionimpliedabovetotheproductivitymeasuredescribedisbasedondoubtsaboutthetruthofwhich
ofthefollowingstatements?
(A)Postalworkersarerepresentativeofserviceworkersingeneral.
(B)Thedeliveryoflettersistheprimaryactivityofthepostalservice.
(C)Productivityshouldbeascribedtocategoriesofworkers,nottoindividuals.
(D)Thequalityofservicesrenderedcanappropriatelybeignoredincomputingproductivity.
(E)Thenumberoflettersdeliveredisrelevanttomeasuringtheproductivityofpostalworkers.
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