og cr题 求教 110

zongtong

110.Gorrectlymeasuringtheproductivityofserviceworkersiscomplex.Consider,forexample,postalworkers:they
areoftensaidtobemoreproductiveifmorelettersaredeliveredperpostalworker.Butisthisreallytrue?What
ifmorelettersarelostordelayedperworkeratthesametimethatmorearedelivered?

Theobjectionimpliedabovetotheproductivitymeasuredescribedisbasedondoubtsaboutthetruthofwhich
ofthefollowingstatements?

(A)Postalworkersarerepresentativeofserviceworkersingeneral.

(B)Thedeliveryoflettersistheprimaryactivityofthepostalservice.

(C)Productivityshouldbeascribedtocategoriesofworkers,nottoindividuals.

(D)Thequalityofservicesrenderedcanappropriatelybeignoredincomputingproductivity.

(E)Thenumberoflettersdeliveredisrelevanttomeasuringtheproductivityofpostalworkers.

zongtong

谢谢 看懂了

eeheaven

正确的评估服务工作者的生产率是复杂的。比如邮差，他们经常被认为说

送的信件越多，生产率越高。但这样衡量真的合适么？如果与此同时他们延时

寄送或者弄丢的信件越多，还能被认为是高生产率么？

问题干中的反对意见是基于以下哪个statement
A 无关
B  无关
C  无关
D  这是根据最后一句话得出推理链的weakness：服务的质量在计算生产率的

时候常被忽略
E  题干中已经说了，寄送的信件数是衡量邮差生产率的一个因素。所以不是

假设