抱怨
1.
A: Hello, this is ××of the Oriental Trading Company. I’d like to speak to the office manager.
B: Hold the line, please. I’ll see if Miss Green is in… Go ahead, Miss Green can take your call.
A: Hello, Miss Green, this is ××of the Oriental Trading Company. I’m afraid I have to make a serious complaint.
B: Hello, Mr. ××. What seems to be the trouble?
A: I’ve been flying Air China for nearly six years, Miss Green, and I must say that I have always been very satisfied with the service, but last Saturday something happened which was inexcusable.
B: Can you give me the details, Mr. ××
A: yes. I was scheduled on Flight 543 from Beijing to Sidney …..
B: I see. I’m very sorry to hear that, Mr.××.i can assure you that such things don’t happen very often.
A: I hope not. What do you intend to do about this,Miss Green?
B: I’ll look into the matter for you, and talk to the person responsible for this mistake.
A: All right, then.
B: Thanks for calling, Mr. ××. If you have any further questions about ××, don’t hesitate to contact me direct.
A: I’ll do that, thank you. Good-bye.
B: good-bye.
2.
A: Yes, sir? Can I help you?
B: Well…I bought this camera a month go and there seems to be something wrong with it.
A: well, sir, I’m afraid there isn’t much we can do about it actually…
B: How come you say that? The guarantee covers for a year.
A: Did you bring the receipt with you, sir?
B: yes, here you are.
A: In that case, I suggest you leave it with us and we’ll see what we can do.
以下是常用的句型:
1. making a complaint
I’m sorry to have to say this, but…
2. accepting a complaint
Oh, I am sorry about that.
I can’t tell you how sorry I am.
I’m so sorry, I didn’t realize.
I just don’t know what to say.
3. delaying a complaint
I suggest you leave it with us and we’ll see what can be done / what we can do.
I’m afraid the manager isn’t in at the moment. Could you call back later?
4. rejecting a complaint
Well, I’m afraid there’s nothing we can do about it actually.
Well, I’m afraid there isn’t much we can do about it actually. |