Recognizing that everyday is not the same, please describe your typical day in recent months.
As the general manager of my company's South Africa branch, I am responsible for both business development and internal administration.
I get up early everyday and arrive at the office before most other staff members. I first meet leading sales people to listen to their reports on progress. And I then devote myself to marketing the products like other members of the sales team. Most of my time is spent on the phone, on the road or on meetings with customers or potential customers.
I cull my information from the newspapers, trade newsletters as well as the Yellow Pages. When I see a potential customer, I make an immediate phone call to solicit a meeting with him or her. I usually meet customers by appointment. When I go to a meeting, which is usually held at the customer's business place, I always bring my sample products. Once a deal is struck, I take the order and send it to my supplier in China.
Often times, the customer requests either changes to the design or improvement to the quality. I almost always oblige them. This is sometimes difficult because my suppliers may be reluctant for cost and other reasons. I have to convince my suppliers that it is in their interest to cooperate with me. After the changed or improved design is realized, I present the new samples to the customers, who will then usually place orders.
I send people to clear the customs and help the customers take delivery of the shipments. In case delivery is made to my company, I then arrange for the goods to be sent to the customer.
Depending on the day, I may have to spend long hours meeting my staff to give them instructions. Sometimes, I have to meet lawyers, accounts and other professionals. I also have to deal with the authorities for tax and other purposes.
