AWA-这种题型考吗

AA53-UserFriendly..这种不是问agree or disagree的题型要如何答题阿..需要再准备另一份模板吗??快考试了..希望有人能帮忙解答一下..谢谢..紧张中 "The term 'user friendly' is usually applied to the troble-free way that computer software moves people from screen to screen, <I>function</I> to funcuion. However, the term can also refer a government office, a library, public transportation, anything designed to provide information or services in an easy, friendly way. Just as all societies have many striking examples of user-friendly services, so do they abound in examples of user-unfriendly systyms." Identify a system or service that you have found to be either
"user-friendly" or "user-unfriendly."Discuss,from the user's perspective, in what way the system either is or is not easy to use and explain the consequences or effect of such a system