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20. A3. The following appeared in a memorandum from the development director of the Largo Piano Company.

“The Largo Piano Company has long been known for producing carefully handcrafted, expensive pianos used by leading concert pianists. During the past few years, however, our revenues have declined; meanwhile, the Allegro Musical Instrument Company introduced a line of inexpensive digital pianos and then saw its revenues increase. In order to increase Largo’s sales and in fact outsell Allegro, we should introduce a line of digital pianos in a variety of price ranges. Our digital pianos would be likely to find instant acceptance with customers, since they would be associated with the prestigious Largo name.”

 Largo 公司生产的手工钢琴很贵,只有钢琴家用的多,这几年公司的销售收入下降了。与此同时,一个叫Alley的公司生产的digital piano由于又便宜选择又多,所以销售额增加。结论就是Largo公司也introduce the line of digital piano,这样销售额就会增加。并且由于Largo公司过去的良好声誉,digital piano with Largo’s logo一定会受欢迎的。

1,   The increase of revenue may just coincided with the sale of inexpensive digital pianos, while the two actually had no causal realationship.

2,   The strategy used in other companys may not be suit for the Largo Piano.

3,   The expected instant acceptance with customers may not be the case. As the fact the author cited, the revenue of the Largo Piano have declined during the past five years, it may no longer own the prestige.

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21computer software industry连续三年low profit ,而the lead of auto industry 因为用temporary labor replace the full time employees, 所以获得了high profit,所以computer software industry也因该采取同样的措施,这样短期内可以提高利润,长期内可以提高stability

22.(105). The following appeared in an editorial from a newspaper serving the town of Saluda.

“The Saluda Consolidated High School offers over 200 different courses from which its students can choose. A much smaller private school down the street offers a basic curriculum of only 80 different courses, but it consistently sends a higher proportion of its graduating seniors on to college than Consolidated does. By eliminating at least half of the courses offered there and focusing on a basic curriculum, we could improve student performance at Consolidated and also save many tax dollars.”

Saluda镇的报纸的编者按:
   
Saluda统一高中提过超过200中不同的课程供它的学生选择。路那头一所小的多的私立学校提供80种基本的课程,但是它的毕业生升入大学的比例始终比统一高中要高。去除至少一半的课程而着眼于基本课程,我们可以改善统一高中学生的表现并省下税收收入。

1.        是否上大学更多就意味着更好呢?概念不对equate——可能去的学校不好。

2.        忽略他因。

3.        错误类比。情况不同,人数多可能必须提供多种课,同时也可能兴趣多。。。

In this editorial the author recommends that Saluda’s Consolidated High School eliminate half of its 200 courses and focus primarily on basic curriculum in order to improve student performance and save tax revenues. The author’s recommendation is problematic for several reasons.

To begin with, the author assumes that the only relevant difference between Consolidated and the private school is the number of courses offered by each. However, other relevant differences between the schools might account for the difference in the proportion of their graduates who go on to college. For example, the private school’s students might be selected from a pool of gifted or exceptional students, or might have to meet rigorous admission standards whereas Consolidated’s students might be drawn from the community at large with little or no qualification for admission.

Next, the author assumes that the proportion of students who go on to college is an overall measure of student performance. While this is a tempting assumption, its truth is by no means obvious. If student excellence is narrowly defined in terms of the student’s ability to gain access to college, this assumption is somewhat reasonable. However, given a broader conception of student excellence that takes into account student’s ability to learn and apply their knowledge to new situations, its is not obvious that college admission is reliable indicator of performance. For example, students in non-academic disciplines could conceivably perform at high levels within these disciplines but nevertheless be unable to meet college admission standards.

Finally, the author assumes that savings in tax revenues will result from the reduced costs of funding the paired-down curriculum. This is not necessarily true. For example, it could turn out that both programs serve the same number of students and require the same number of classrooms and teacher.

In conclusion, the author has not made a convincing case for the recommendation to eliminate courses at Consolidated and focus on a basic curriculum. To strengthen the conclusion the author would have to provide evidence that Consolidated and the private school were sufficiently similar to warrant the analogy between them. Moreover, the relationship between student performance and college admission and the mechanism whereby savings in tax revenues would be accomplished would have to be clarified.

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23.(95.)The following appeared as part of an article in the business section of a local newspaper.

“Hippocrene Plumbing Supply recently opened a wholesale outlet in the location once occupied by the Cumquat Cafe. Hippocrene has apparently been quite successful there because it is planning to open a large outlet in a nearby city. But the Cumquat Cafe, one year after moving to its new location, has seen its volume of business drop somewhat from the previous year’s. Clearly, the former site is a better business location, and the Cumquat Cafe has made a mistake in moving to its new address.”

Discuss how well reasoned . . . etc.

Hippocrene铅管供应商在一度为Cumquat咖啡店的地方开了一家直销店。Hippocrene现在相当的成功,因为他们正计划在临近城市开一家大的直销店。但是Cumquat咖啡店在搬到新地址一年后发现它的业务量比前一年有所下降。很明显,它的前一个地址是一个更好的商务地址,Cumquat咖啡店作出搬迁决定是错误的。

1,   gratuitous assumption: It is absurd to say the Hippocrene has been quite successful in the original location of Cumquat Café Restaurant only because the former is planning to open a large outlet in a nearby city.

2,   false analogy

3,   causal oversimplification: Other factors other than the location that may contribute to the success of the H and the failure of the C should be considered and ruled out.

Business is obviously unsuitable to the location. On the other hand, a bank in the same location might be extremely successful simply because of its suitability to the location.

In the third place, the author’s claim that Hippocrene has been successful at Cumquat’s previous location is unwarranted. The fact that Hippocrene intends to open a new outlet is insufficient to establish this claim. It is possible that the plan to open a new outlet was prompted by a lack of business at the Cumquat location.

Finally, the author unfairly assumes that one year’s time at the new location is adequate to conclude whether Cumquat made a mistake in moving to that location. Its is entirely possible that given more time, perhaps another year or so, Cumquat will become profitable at the location. Common sense informs me that this is a distinct possibility, since it often takes more than one year for a restaurant to establish a customer base at a given location.

In conclusion, the author’s argument is unconvincing. To strengthen the conclusion the author would have to evaluate other possible causes of the performance of the businesses and eliminate all except location as the cause in each case. Additionally, it would be necessary to show that location rather than suitability to a location was the cause of the success of Hippocrene and the failure of Cumquat.

24.The following appeared in a memorandum from the CEO of a consumer electronics manufacturing firm to the head of the company's human resources department, who is responsible for hiring new employees:

“Eight years ago, our firm’s profits were increasing with each new employee we added. We discovered that each employee had the skills and motivation to generate more revenue for the firm than his or her salary cost us.

However, for the past two years, our profit margin has been falling, even though we have continued to add employees. Thus, our newer employees are not generating enough revenue to justify their salaries. We must not be hiring new employees with the same level of skills and motivation as those we used to attract. Clearly, then, failures in the human resources department account for our falling profits.”

Discuss how well reasoned . . .etc.

过去8年,公司的员工为公司的付出与他们得到的工资相匹配。但是,最近公司的profit margin下降了,所以新员工没有尽力为公司服务,他们得到的工资与付出不相称。而且董事会觉得现在的员工不如以前的员工素质好,人力资源部门需要为公司的decrease in profit margin负上责任。

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25.werneria 的national park 由于污染问题而缺乏吸引力。然后这篇地能用来mining,这样可以提高政府税收收入等等好处~随意应该把parks用来mining。

 

 

 

26. (124)The following appeared in a memorandum from the owner of Carlo’s Clothing to the staff.

“Since Disc Depot, the music store on the next block, began a new radio advertising campaign last year, its business has grown dramatically, as evidenced by the large increase in foot traffic into the store. While the Disc Depot’s owners have apparently become wealthy enough to retire, profits at Carlo’s Clothing have remained stagnant for the past three years. In order to boost our sales and profits, we should therefore switch from newspaper advertising to frequent radio advertisements like those for Disc Depot.”

Carlo's服饰老板给员工的备忘录:
由于Disc Depot,相邻街区的音像店从去年开始新的电台广告,它的业务显著增长,从商店人流量的大量增加就可以看出。当Disc Depot的老板显然已经足够富有可以退休时,Carlo's服饰的利润3年来一直停滞不变。为了促进我们的销售和利润,我们应该像DiscDepot一样从报纸广告转向经常的电台广告.

1, 人流量是否代表利润?

2, CARLO的停滞是否有其他原因

3, 错误类比。——服装与音像。


 

27.The following appeared in a letter from a part-owner of a small retail clothing chain to her business partner:

“Commercial real prices have been rising steadily in the Sandida Heights neighborhood for several years, while the prices in the adjacent neighborhood of Palm Grove have remained the same. It seems obvious, then, that a retail space in Sandida Heights must now be much more expensive than a similar space in Palm Grove, which was not the case several years ago. So, it appears that retail spaces in Sandida Heights are now overpriced relative to those in Palm Grove. Therefore, it would be in our financial interest to purchase a retail space in Palm Grove rather than in Sandida Heights.”

Discuss how well reasoned . . . etc.

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28. (110) The following appeared as part of a memorandum from the loan department of the Frostbite National Bank.

“We should not approve the business loan application of the local group that wants to open a franchise outlet for the Kool Kone chain of ice cream parlors. Frostbite is known for its cold winters, and cold weather can mean slow ice cream sales. For example, even though Frostbite is a town of 10,000 people, it has only one ice cream spot — the Frigid Cow. Despite the lack of competition, the Frigid Cow’s net revenues fell by 10 percent last winter.”

Frostbite国家银行的借贷部门的备忘录:
我们不应该批准那个希望开一家KK冰激凌连锁店的特许店的本地团体的借贷请求。Frostbite以其寒冷的冬天而闻名,而冷天气意味着冰激凌的销售不利。比如,虽然Frostbite是个有10000人的镇子,它却只有一家冰激凌店Frigid Cow。尽管缺乏竞争,Frigid Cow的净收入去年冬天下降了10%。

1.排除他因,净收入下降的原因是什么?可能是经营不好,草率定价,甚至正因为缺乏竞争导致了这些。

2.寒冷冬天不等于没有夏天,也不等于夏天短暂。不能说明原因。


In this memorandum the loan department of Frostbite National Bank recommends against approval of a business loan to a local group that wants to open an ice cream parlor. In support of this decision the loan department points out that Frostbite has a reputation for cold winters and sales of ice cream decrease in cold weather. This latter point is buttressed by the fact that Frostbite’s only ice cream parlor suffered a 10 percent decline in net revenues the previous winter. The loan department’s decision is questionable for the following reasons.

To begin with, since it is reasonable to expect a decline in ice cream sales during winter months, it is difficult to assess the relevance of the fact that Frostbite has cold winters to the potential success of the Kool Kone franchise. Common sense suggests that this fact would be significant only if it turned out that Frostbite’s winter season lasted 9 or 10 months as it does in arctic regions. In that case slow sales could be expected for most of the year and the loan department’s opposition to the loan would be readily understandable. If, on the other hand, Frostbite’s winter season lasts only a few months and the remainder of the year is warm or hot, it is difficult to comprehend the loan department’s reasoning.

Next, the loan department assumes that the Frigid Cow’s decline in net revenue last winter was a result of slow sales occasioned by cold weather. While this is a possible reason for the decline, it is not the only factor that could account for it. For example, other factors such as poor business practices or lack of inventory could be responsible for the Frigid Cow’s loss of revenue. The loan department’s failure to investigate or even consider these and other possible explanations for the Frigid Cow’s decline in revenue renders their decision highly suspect.

In conclusion, the loan department’s decision is ill-founded. To better evaluate the decision, we would need to know more about the length and severity of Frostbite’s winter season. Moreover, evidence would have to be provided to support the assumption that the Frigid Cow’s loss of revenue last winter was a direct result of the cold weather.

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29。(39)The following appeared in an Avia Airlines departmental memorandum.

“On average, 9 out of every 1,000 passengers who traveled on Avia Airlines last year filed a complaint about our baggage-handling procedures. This means that although some 1 percent of our passengers were unhappy with those procedures, the overwhelming majority were quite satisfied with them; thus it would appear that a review of the procedures is not important to our goal of maintaining or increasing the number of Avia’s passengers.”

Avia航空的部门备忘录:
平均地,去年乘坐Avia的1000个乘客中有9个针对我们的行李处理流程写了投诉信。这说明虽然有大约1%的乘客对这一流程表示不满,乘客的主体对它还是满意的。所以对流程的重新审查对我们要保持和提高Avia的乘客数这一目标不是很重要的。

1去年是这样今年呢以后呢?

2很有可能是乘客对服务不满意却没时间正式申诉

3和别的航空公司比较如何seriousness trivailize

The conclusion in this Avia Airlines memorandum is that a review of the airline’s baggage-handling procedures will not further its goal of maintaining or increasing the number of Avia passengers. The author’s line of reasoning is that the great majority of Avia passengers are happy with baggage handling at the airline because only one percent of passengers who traveled on Avia last year filed a complaint about Avia’s procedures. This argument is problematic in two important respects.

First, the argument turns on the assumption that the 99 percent of Avia passengers who did not complain were happy with the airline’s baggage-handling procedures. However, the author provides no evidence to support this assumption. The fact that, on the average, 9 out of 1000 passengers took the time and effort to formally complain indicates nothing about the experiences or attitudes of the remaining 991. It is possible that many passengers were displeased but too busy to formally complain, while others had no opinion at all. Lacking more complete information about passengers’ attitudes, we cannot assume that the great majority of passengers who did not complain were happy.

Secondly, in the absence of information about the number of passengers per flight and about the complaint records of competing airlines, the statistics presented in the memorandum might distort the seriousness of the problem. Given that most modern aircraft carry as many as 300 to 500 passengers, it is possible that Avia received as many as 4 or 5 complaints per flight. The author unfairly trivializes this record. Moreover, the author fails to compare Avia’s record with those of its competitors. It is possible that a particular competitor received virtually no baggage-handling complaints last year. If so, Avia’s one percent complaint rate might be significant enough to motivate customers to switch to another airline.

In conclusion, the author has failed to demonstrate that a review of the baggage-handling procedures at Avia Airlines is not needed to maintain or increase the number of Avia’s passengers. To strengthen the argument, the author must at the very least provide affirmative evidence that most Avia passengers last year were indeed happy with baggage-handling procedures. To better evaluate the argument, we would need more information about the numbers of Avia passengers per flight last year and about the baggage-handling records of Avia’s competitors.

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30.(32) The following appeared in the editorial section of a West Cambria newspaper.

“A recent review of the West Cambria volunteer ambulance service revealed a longer average response time to accidents than was reported by a commercial ambulance squad located in East Cambria. In order to provide better patient care for accident victims and to raise revenue for our town by collecting service fees for ambulance use, we should disband our volunteer service and hire a commercial ambulance service.”

一份西Cambria报纸的社论片断:
最近的对西Cambria的志愿救护服务的回顾显示出其对事故的平均应对时间比设在东Cambria的一个商业救护班要长。为了给事故受害者提供更好的医护服务并通过收取急救服务费来提高我们镇的税收,我们应当解散志愿救护并雇佣商业救护服务。


 

1,  错误类比 两个城市不一样,很可能因为西和东的不一样,比如,路的情况traffic condition。可能东的车辆更好。服务的态度更好。而且没有说东的志愿情况如何,很可能东的志愿比商业的快。

2,  草率的判断:就算是商业的更快,也不一定更好。反映时间不是唯一的因素,有其他——比如服务的质量,态度,器材等等。

3,   另外,除非商业可以charge considerable fees 或者 accident rate非常高,否则未必带来可观的  revenue。

In this argument the author concludes that West Cambria can increase revenues and provide better care to accident victims by disbanding the volunteer ambulance service and hiring a commercial one. The author reasons that this change would yield additional revenues because service fees could be imposed for ambulance use. The author also reasons that the city would provide better service to accident victims because a commercial service would respond more quickly to accidents than a volunteer service would. The author’s argument is flawed in two respects.

To begin with, the author’s plan for raising revenue for West Cambria is questionable. Unless the service fees are considerable or the accident rate is extremely high, it is unlikely that significant revenues will be raised by charging a fee for ambulance use. Consequently, revenue generation is not a good reason to disband the volunteer service and hire a commercial service.

Next, the author’s belief that better patient care would be provided by a commercial ambulance service than by a volunteer service is based on insufficient evidence. The fact that the commercial service in East Cambria has a lower average response time than the volunteer service in West Cambria is insufficient evidence for the claim that this will be the case for all commercial services. Moreover, the author’s recommendation depends upon the assumption that response time to an accident is the only factor that influences patient care. Other pertinent factors—such as ambulance-crew proficiency and training, and emergency equipment—are not considered.

In conclusion, this argument is unconvincing. To strengthen the argument the author would have to show that substantial revenue for the town could be raised by charging service fees for ambulance use. Additionally, the author would have to provide more evidence to support the claim that commercial ambulance services provide better patient care than volunteer services.



 

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31.A2. “Constant innovation and change within an organization are as likely to damage the organization as they are to improve it.”

Discuss the extent to which you agree or disagree with the opinion stated above. Support your position with reasons and/or examples from your experience, observations, or reading.

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26. (10) “In any enterprise, the process of making or doing something is ultimately more important than the final product.”

Discuss the extent to which you agree or disagree with the opinion expressed above. Support your point of view with reasons and/or examples from your own experience, observations, or reading.

The question at hand is whether the process of making or doing something is ultimately more important than the final product. Process may not always be more important than product, but it often is. A process may provide an opportunity for new and important discoveries with ramifications far beyond the current product; moreover, a process can often be an important end in and of itself for those engaged in it.

New discoveries are often unexpectedly made during routine processes. Such was the case with Alexander Fleming in 1928, who while conducting an unremarkable study of bacteria, discovered inadvertently that mold growing on one of his cultures was killing the bacteria. His ordinary process led to an unexpected and remarkable end: the development of penicillin.

Process also offers opportunities for refining old methods and inventing new ones. For example, as the defense industry slowed down after the cold war, many methods and technologies for weapons production proved useful in other areas from commercial aviation to medical technology. The same has been true of technologies developed for the space program, which now find broad application in many other fields.

Finally, in my observation and experience, people become caught up in processes primarily for the challenge and enjoyment of the activity, not merely to produce some product. Once the process has culminated in a final product, the participants immediately search for a new process to involve themselves with. From a psychological standpoint, then, people have a need to busy themselves with meaningful activities—i.e., processes. So most processes can fittingly be characterized as ends in themselves insofar as they fulfill this psychological need.

In sum, the process of making or doing something frequently has implications far beyond the immediate product. For this reason, and because process fills a basic human need, I strongly agree with the speaker’s assertion the process is ultimately more important than product.

27. No art exhibition or public performance should be cancelled because of a community's objection to its content.

28.B2. Although most people wish to live long lives, attempting to significantly extend the average human life span would be a mistake. If achieved, this would place an enormous burden on resources, lowering the quality of life for everyone.


 

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