39.
After it customers complained about being pressured to buy unneeded insurance, an insurance agency stopped rewarding its agents for high sales volume and instead gave them bonuses for high levels of customer satisfaction. Under this new plan, both customer satisfaction and the insurance agency's sales increased.Each of the following, if true, helps to explain how the change in incentives for agents could have resulted in increased sales EXCEPT:
Each of the following, if true, helps to explain how the change in incentives for agents could have resulted in increased sales EXCEPT:
(A) Customers were so pleased that the insurance agency had responded to their complaints that they recommended the agency to their friends.
(B) Agents listened more closely to customers of long standing and were able to sell them additional insurance policies that met new needs.
(C) Agents more frequently postponed completing the attendant paperwork even after the terms for an insurance policy were settled to the satisfaction of the client.
(D) Dissatisfied customers of other agencies, attracted by the reports of the change in agency policy, became customers of the agency.
(E) Having come to trust the increased judiciousness of the agents' recommendations, customers approached the agency to discuss and ultimately to buy more supplementary insurance than they previously had bought under pressure.
答案为什么是c，能解释一下每一项吗
a说老客户会拉新客户
b说可以卖更多给客户 more closely
c more frequently postponed 延期当然不好
d 客户更多
e 卖得更多 buy more
这种题看more后面的形容词最快了
A 是说保险中介对顾客的抱怨作出反映，这使得顾客很满意，所以顾客把他们的朋友推荐给了这个中介
(A) Customers were so pleased that the insurance agency had responded to their complaints that they recommended the agency to their friends.
我想MM是被两个that迷惑了，红色部分为so..that结构，黄色部分为宾语从句，这样看是不是明白了？
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