72. "Companies should not try to improve employees' performance by giving incentives - for example, awards or gifts. These incentivesencourage negative kinds of behavior instead of encouraging a genuine interest in doing the work well."
Discuss the extent to which you agree or disagree with the opinion stated above. Support your views with reasons and/or examples from yourown experience, observations, or reading.
63. The following appeared in a memorandum from the Director of Human Resources to the executive officers of Company X.
"Last year, we surveyed our employees on improvements needed at Company X by having them rank, in order of importance, the issues presented in a list of possible improvements. Improved communications between employees and management was consistently ranked as the issue of highest importance by the employees who responded to the survey. As you know, we have since instituted regular communications sessions conducted by high-level management, which the employees can attend on a voluntary basis. Therefore, it is likely that most employees at Company X now feel that the improvement most needed at the company has been made."
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