Transform conflict into a positive, productive force
Respond to on-the-job conflicts quickly and effectively
Resolve conflicts positively using proven principled negotiation techniques.
strategies, tactics and insights to gain control of tough conflict situations.
how to spot potential interpersonal conflicts—and defuse them before they flare up.
Understand the differences between structural (organizational) and interpersonal conflict
Separate people from issues and focus on interests, not positions Get beyond immediate tensions and disagreements to the root causes of any interpersonal conflict
Apply the surefire conflict-resolution approaches: avoiding, accommodating, compromising, forcing, and collaborating
